FAQ

  • Can I place an order without creating an account?
  • How much does shipping cost?
  • What countries do you ship to?
  • Where do you ship my order from?
  • How do I cancel my order?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • When will my order ship?
  • Can I alter my order?
  • What countries do you ship to and how long is the shipping?
  • Can I track my order?
  • Can I change the shipping address for my order?
  • I received broken / wrong item(s) in my order.
  • When will my order ship?
  • Can I have my order delivered to a PO Box address?
  • Why did I only receive part of my order?
  • What payment methods do you accept?
  • Where is my refund?
  • What if I received broken / wrong item(s) in my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • What do I do if I lose my return note?
  • How long does it take to return an item?

Ordering & delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest if you do not want to create an account. However, we do recommend that you create an account if you’d like to check your order history, have your shopping basket items and payment details automatically saved for easy next shoppings. It takes only few minutes with ease  to create an account with this link.

How much does shipping cost?

We offer worldwide shipping. All orders are processed and shipped within 1 business day except on weekends and holidays.

What countries do you ship to?

We offer worldwide shipping!

For more details about shipping and delivry, please visit our shipping & delivery page.

Where do you ship my order from?

We are based in Shenzhen, China. All orders will be shipped from our warehouse in Shenzhen City at this stage, we look to set up our overseas warehouse in the future when it is necessary.

How do I cancel my order?

There is only 1-2 business day time duration from when you place your order to when we start processing it. If you contact us straight away or no later than 12 hours after ordering, via support@lnkerco.com, we may be able to cancel your order before it’s processed and shipped.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@lnkerco.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible no later than in 2 business days.

When will my order ship?

Our products usually – key word usually – ship within 1 BUSINESS day (business days do NOT include weekends or holidays)! However, for very rare cases of unexpected situation occurences, orders may take a bit longer to process, we’d appreciate your patience! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.

 

Can I alter my order?

Customers can alter their orders only if they would contact us within 12 hrs provided that their order is not processed/shipped yet. Otherwise, we don't offer alteration & cancellation for any orders. So sorry for any inconvenience!

What countries do you ship to and how long is the shipping?

We offer worldwide shipping, please visit our shipping infomartion page for shipping time to your country.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order on the track order page in our site.

Can I change the shipping address for my order?

Yes, if your order has not yet entered the packing process, we will be able to alter/change it (within 12 hrs since your ordering) for you. Please email our Customer Support team at: support@lnkerco.com with your order number and the updated address ASAP.

I received broken / wrong item(s) in my order.

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team: support@lnkerco.com within 45 days of delivery so that we may help you further. Please be sure to provide photos/videos of the broken/wrong product, so we can offer you the best solution!

When will my order ship?

Our products usually – key word usually – ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, for very rare cases of unexpected occurrences, orders may take a bit longer to process and we highly appreciate your patience! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number for anytime updates.

Can I have my order delivered to a PO Box address?

You can! Unlike many other online sellers, we offer the shipping service to P.O Boxes addresses as well. But we don't ship to APO addresses, Alaska, Hawaii, Puerto Rico of the United States.

Why did I only receive part of my order?

In consideration of a safe delivery of your order, sometimes, your order will be shipped in separate packages if any of it contains a battery than others even if you've specified combined shipping. 

Payment

What payment methods do you accept?

We currently accept PayPal for payment, nevertheless, you can still make payment by credit cards if you don't own/want to create a PayPal account for payment, click HERE to see how.

Where is my refund?

We aim to process refunds within 2 business days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 7 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Returns

What if I received broken / wrong item(s) in my order?

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by emailing to support@lnkerco.com so that we may help you further.

Can I return or exchange an item?

For any reason if you are not happy with your order within 45 days time upon delivery, you can request for a return or an exchange, please refer to this LINK for details.

How do I return an item?

Please contact our customer service team via support@lnkerco.com within the 45-day return period since ordering, we will guide you how to fulfill a return if certain criterias are met, visit the return & refund page for details.

What do I do if I lose my return note?

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch with us via support@lnkerco.com and ask us to resend the return notes.

How long does it take to return an item?

We expect a return arrives at our given address no later than 45 days. Once we receive your return, we’ll notify you by email. We aim to process refunds within 2 business days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card. We truly appreciate your patience and understanding.